For independent & boutique hotels

One inbox.
Every guest, handled.

Sumi reads, replies and books across your guests' messaging apps on its own — and pulls your team in the second a conversation needs a human touch.

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Trusted by 300+ independent hotels
Conversations
Maya R.now
Room for Saturday?
James P.human
The shower isn't…
Aiko T.12m
Grazie! See you soon
Otto B.31m
Do you allow dogs?
Maya R.
WhatsApp · auto-replying
Sumi active
Any rooms for 2 this Saturday?
Yes! A Garden Double is free Sat–Sun at €140/night, breakfast included. Hold it for you?
Yes please
Held ✓ confirmation link sent. Anything else?
Jump in to write a reply…
Connects with
WhatsApp
cbCloudbeds
Telegram
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Bookings on autopilot

Checks real availability, holds the room.

Sumi reads live inventory from your PMS, quotes the right rate, and places a hold — all inside the chat. Enquiries become bookings before they cool off.

Live rates & availability
Automatic enquiry follow-ups
Confirmation links in one tap
Availability · Sat 14 JunSynced
Garden Double
2 left
€140
Suite Lumière
Sold out
€260
Held for Maya R.
expires in 24h
The human handoff

Knows exactly when to call you in.

A complaint, a special request, anything off-script — Sumi pauses, flags the chat, and notifies your team with the full conversation so you pick up mid-sentence.

Smart escalation rules you set
Full context handed over
Push, email or WhatsApp alerts
The shower in 204 isn't draining.
⤴ Escalated to front desk
Maintenance issue · handed to James with full thread
Hi, this is James — so sorry! Sending someone up right now.
more enquiries captured
87%
handled without a human
12 hrs
saved per week, per property

Try Sumi on your own inbox.

Free for 14 days. Live in an afternoon.

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