Unlike basic chatbots that hallucinate facts, sumi uses RAG technology to check your hotel's actual policies and PMS data before every answer. Think of it as a staff member who never forgets the employee handbook.
Technology that hotel staff actually trust
Retrieval Augmented Generation means we don't hallucinate. Before answering, our AI searches your uploaded policy documents, FAQs, and hotel knowledge base.
💡 Example: When a guest asks "What time is breakfast?", the AI finds the exact answer in your hotel manual instead of making it up. If the answer isn't in your docs, it says "Let me connect you to the front desk" instead of guessing.
Deep integration with Cloudbeds to access real-time guest and reservation data. Your AI knows who's VIP, check-out dates, room preferences—all pulled automatically.
💡 Example: "See John Smith in Room 302? Your AI already knows he's checking out tomorrow, prefers ground floor rooms, and has stayed with you 3 times. All synced from Cloudbeds in real-time."
Set forbidden topics the AI should never discuss (like competitor pricing) and configure escalation triggers for sensitive requests.
💡 Example: If a guest asks about medical emergencies or disputes, the AI immediately escalates to your front desk instead of attempting a response. You stay in control.
Mission control for your front desk
Don't trust AI 100% yet? Enable "Draft Mode". The AI writes the reply, your staff reviews and approves it with one click. Train your team and the AI simultaneously.
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