Sumi checks your real policies and live PMS data before every reply. No hallucinations, no guessing — answers your front desk would actually give.
Before replying, Sumi searches your uploaded policies, FAQs and knowledge base. If the answer isn't there, it hands off instead of guessing.
Deep PMS integration means Sumi knows who's a VIP, check-out dates and room preferences — synced in real time.
Set topics Sumi should never touch and triggers that escalate sensitive requests straight to your team. You stay in control.
Not ready to hand over the keys? Turn on Draft Mode — Sumi writes the reply, your team approves it in one tap. Train your staff and the AI at the same time.